Service policies
Contact & support
Email me about using the studio, feature ideas, orders or privacy.
Help and feedback
In the studio, open “More → Help & feedback” to read guidance and copy feedback details. Copying puts text on your clipboard and does not send it. Paste it into an email and add the steps that led to the problem.
Send me an email
Support email: contact@venusvase.art. Describe the issue and your device and browser. For order questions, include your checkout email and order number. Do not send sign-in codes, full card numbers or security codes.
Paddle billing support
Once purchasing opens, customers with Paddle orders can visit https://paddle.net for billing questions, subscription management or refund requests, or email contact@venusvase.art to request a refund under this site’s policy. For product help, email contact@venusvase.art.