Service policies
Refund Policy
Once purchasing opens, annual and lifetime payments are eligible for a full refund request within 14 days of each charge.
Scope
This policy covers annual and lifetime orders placed on this site after sales open, including the initial annual payment, every automatic annual renewal and the one-time lifetime payment.
14-day full refunds
You can request a full refund of each payment within 14 days of its charge date, with no usage-count or usage-volume requirement. Request a refund at https://paddle.net or email contact@venusvase.art with your checkout email and order number. The time for funds to reach you depends on the payment provider and your financial institution; we do not promise a fixed number of days.
Cancellation and access after refunds
Canceling automatic annual renewal stops future renewals; paid access continues until the current billing period ends. Cancellation alone does not refund a payment. Use the subscription management link in your purchase confirmation email or contact contact@venusvase.art to request cancellation. A full refund revokes the access associated with that payment. If it covers the current annual billing period, automatic renewal of that subscription is also canceled. A refund for an earlier period does not cancel other valid periods. A full lifetime refund revokes the access from that lifetime purchase.
Our 14-day refund commitment does not limit other consumer rights under applicable law. Longer statutory request periods and other legal remedies remain available where applicable.
Refunds after an upgrade
Contact contact@venusvase.art once to request refunds; we process the annual and upgrade orders separately. Each payment is eligible for a full refund request within 14 days of its own payment date. Upgrading changes neither the original annual expiry nor its 14-day refund window. You may request a refund at https://paddle.net or by email to contact@venusvase.art; include your checkout email and order number.
If only the upgrade payment is fully refunded, permanent access ends, while any remaining paid annual access continues. Annual automatic renewal is not restored. PRO access ends when both orders are fully refunded and no other valid paid annual period remains.
Third-party service information
Paddle publishes its own terms and privacy information for payment processing, buyer services and personal data. You can read them using the links below. Our product delivery and refund commitments are also described here and in the relevant site policies.